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To start or stop service, please call the Utility Billing office, and choose the appropriate option from the pre-recorded menu. Your first and final bills will typically take more time than a regular billing cycle arrive. To start service, a deposit is required. Any deposit on your account will be credited to your final bill.
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In 2020, the Town announced the multi-year wastewater capital improvement plan. The plan includes more than 20 million dollars to continue the federal mandate of separating combined sewer connections, major investments in technology and other wastewater plant operations. These improvements will increase efficiencies of service delivery and to meet increased demands. The projects will be funded by bond issuances as well as a nominal rate adjustment on wastewater bills over the next four years.
Stormwater and Water rates are unaffected by these projects.
Your metered water charges are calculated using the following formula:
[Water Consumption # - gallons allowed per minimum (2,000 gallons for standard 5/8-inch residential customers)] x .00304 ($3.04 rate for the first 10,000 gallons, per 1,000 gallons) + $8.57 (Base charge) = billed water charge
If you are a residential customer who used 8,900 gallons of water and you have standard 5/8-in meter with the corresponding base charge of $8.57.(All numbers per the 25-2019 Ordinance schedule of rates) 8,900 – 2,000 (gallons allowed per base charge) = 6,900 gallons(6,900 x 0.00304) + $8.57 = $29.55 (water charge that appears on your bill) (0.00304 = $3.04/1,000 because it’s measured per 1,000 gallons)
If you are a residential customer who used 8,900 gallons of water and you have standard 5/8-in meter with the corresponding base charge of $8.57.
(All numbers per the 25-2019 Ordinance schedule of rates)
8,900 – 2,000 (gallons allowed per base charge) = 6,900 gallons
(6,900 x 0.00304) + $8.57 = $29.55 (water charge that appears on your bill)
(0.00304 = $3.04/1,000 because it’s measured per 1,000 gallons)
Your sewer charge is calculated using this formula:
[Water Consumption # x All Flow Rate (per 1,000 gallons)] + Base Charge
For example:If you are a residential customer who used 5,000 gallons of water last month and you have a standard 5/8 inch meter, your sewer calculation would look like this:(All numbers per the 25-2019 Ordinance schedule of rates) $5.87 All flow rate$7.05 Base charge for 5/8-inch meter(5,000 x 0.00587) + $7.05 = $36.40 (this would be the sewer charge that appears on your bill)(0.00587 = $5.87/1,000 because it’s measured per 1,000 gallons)
If you are a residential customer who used 5,000 gallons of water last month and you have a standard 5/8 inch meter, your sewer calculation would look like this:
$5.87 All flow rate
$7.05 Base charge for 5/8-inch meter
(5,000 x 0.00587) + $7.05 = $36.40 (this would be the sewer charge that appears on your bill)
(0.00587 = $5.87/1,000 because it’s measured per 1,000 gallons)
Sales tax is based on the water charge and 7% in Indiana.
Residential Stormwater Fee $4.00
Mandatory Recycling Fee $1.00
Used water from toilets, showers, baths, kitchen sinks, laundries and industrial processes is known as wastewater. Domestic households produce an average of 200–300L of wastewater per person every day! Ninety-nine percent of this wastewater is water, the other one percent is the contaminating waste.
Non-wastewater is water that has undergone quality testing and follows clean water statutes.
The average American uses around 88 gallons per day per person in the household. That means a family of four would use around 10,500 gallons in a 30-day period.
Water usage tends to increase in the summer season, that is why the Town of Plainfield offers the Summer Sewer Rate. Summer Sewer Rates are a set rate for residents, who apply, to alleviate any substantial increase in bills as they anticipate increased water usage. This is mainly because the Town understands that much of the extra water being used over the summer goes into the ground rather than travelling through the wastewater treatment system. When the Summer Sewer Program ends on November 1st of each year, customers may notice a change in their monthly bill.
Customers must drop off applications for the program along with the $50 application fee in person. Applications are due May 15th each year, after that date the application fee increases to $60. Each year the Summer Sewer Program must be passed by Town Council before any application are accepted.
If you see an extreme increase in your water usage, you may have a leak. If you suspect this, please call the Utility Billing office to arrange a leak test, 317-837-0000.
Toilet and Faucet Leaks
The most common cause for a high water bill is running water from your toilet. A continuously running toilet can waste up to 200 gallons a day or more. Some leaks are easy to find, such as a dripping faucet or running toilet. You can usually hear a running toilet, but not always. See the toilet assessment below for help in determining if this is the cause of your high water bill. Routinely check your plumbing and home for leaky faucets, toilets, and outside taps and irrigation lines.
The second most common type of leak has to do with an improperly adjusted or broken fill (ballcock) valve. To check for this, take the lid off the toilet tank, flush, and see if water is draining into the overflow tubes when the tank is full.
Outdoor and Underground Leaks
Leaks can also occur in harder to find places, such as under your house or in the service line between your water meter and your home. Check outdoor spigots and crawl spaces, and look for wet spots in your yard, which may indicate a leak.
During the summer, irrigation systems are a common source of high water use. Automated irrigation systems should be checked regularly to be sure they are functioning properly and have no leaks or broken sprinkler heads. If a sprinkler valve sticks on, it could waste an extremely large quantity of water.
Customers with water softeners have higher water bills due to the regeneration or backwash cycles their systems go through. Systems are preset to regenerate or backwash on a regular basis. Water is used to clean the filter media and discharge the wastewater into the ground next to the system. There are times when these systems will get stuck in a cycle which will cause higher water use.
Changes in Water Use
Did you have house guests, water your lawn longer than usual, or do anything else out of the ordinary in the last month? If so, this may account for an increase in your water bill.
Sewer charges are based on water charges, however, because water going through the sewer system must be treated in a variety of ways before it is safe to be used or released back into the water system, there is an additional cost associated with that.
Utility bills are always due on the 15th of the month.
The billing cycle is the same regardless of service. Our bills range from the previous read date to the current read date, typically the 17th of the month to the 18th of the next month.
For example: 1/17/2023 – 2/18/2023.
The bill date is always the 23rd of the month.
If you have locked yourself out of your account and need your password reset, please contact the Utility Billing office, 317-837-0000.
Late fees are calculated as 10% of the current bill, it is assessed on any remaining balance of that most recent bill when the due date passes per town ordinance.
Once your service has been interrupted, to restore it the following must be paid in full:
Past due balance
$50 reconnect fee
Shut off day is usually the 23rd of the month unless a holiday or other event requires that we move it.
You can pay your bill using a variety of methods: