For your convenience, the town maintains a utility payment drop box located in the parking lot of the Municipal Building. It is available 24 hours a day. The utility billing clerks empty it once every morning at the beginning of the day and process payments. Please be aware that anything left in the drop box will likely be processed the next day, not the day you place it in the box.
If you are concerned about late payment or a possible utility shut off, please come in the building and pay at the window rather than use the drop box. You may also pay with a valid credit card using our online utility bill payment system.
New Billing Cycle
In an effort to create more efficient billing system for our constituents, the Utility Billing Department will soon be making some small changes to your billing statements that you may notice. We will be changing our read dates from the 18th of the month through the 18th of the following month, to the 10th of the month through the 10th of the following month. This will allow for more timely billing and fewer billing errors. During this transition, customers will experience one shorter than normal billing cycle on their next statement, which will show read dates of 2/18/23 – 3/10/23, after that the read dates will stabilize and reflect an average of 30 days of usage.
Along with this change, our Bill Date will now reflect the date bills will typically be generated. We feel this will provide a more accurate picture of the billing cycle for our residents. These changes will not affect any customer charges or rates, theyare simply to create a more efficient system going forward.